Bertazzoni repair in Miami, named for the work rather than the appliance.

Diagnostic visit

We work out what is actually wrong before anybody quotes a part. On this make that usually means measuring rather than reading, because most of these appliances report nothing at all when they stop. The fee is credited toward the work when you go ahead.

• Measured rather than guessed — resistance, current, temperature, airflow
• The free causes checked first, before any part is named
• Credited toward the repair

Range burner & ignition repair

The commonest call on this make by a distance. A burner that clicks and will not catch, catches and drops out, or will not hold a simmer. Twenty of the thirty-seven ranges here are gas or dual fuel and every one of them lights the same way, so this is one job across most of the line.

• Spark, sensing and gas supply separated before any part is named
• Caps and ports cleaned and seated — the two free causes
• Every burner run and watched before we leave, not only the one you called about

Brass burner service & rebuild

A service that exists here and on no sibling site, because ten of these ranges and ten of these cooktops use solid brass burners. Brass rewards being cleaned and punishes being scoured, and a burner most people would replace is usually a burner that wants an afternoon and a paper clip.

• Caps, rings and ports cleaned by hand — never with an abrasive or a caustic
• Ports gauged rather than eyeballed, so the flame comes back even
• Replacement only for brass that is cracked or eroded, and we show you why

Griddle & grill zone repair

Sixteen of the thirty-seven ranges here carry a cast iron griddle across the middle of the cooktop, and it is its own heated zone with its own control. When it heats unevenly or stops heating, the rest of the range keeps working perfectly — which makes this one of the more contained repairs on the site.

• The zone tested on its own, because it is its own circuit
• Twenty minutes of warm-up before anything is called uneven
• The burners either side left working while a part is on order

Gas oven ignition & safety valve repair

Eleven of these ranges are all gas, which means the oven is a burner too. A gas oven that will not heat is almost never the control and almost always the igniter and the safety valve working as a pair — and it is a repair that has to be done in the right order to be done safely.

• Igniter current measured under load, not judged by whether it glows
• The safety valve treated as half of the same circuit
• A full cycle watched from cold before we leave

Dual-fuel oven element & sensor repair

Gas on top, electric underneath — nine of these ranges are built that way, and it is the arrangement most serious cooks ask for. When the oven half misbehaves it is almost always one of three parts, and the one that fails most is also the cheapest.

• The sensor checked first, because it is the usual answer and the cheapest
• Bake, broil and convection measured as three separate circuits
• The door seal tested, because an oven cannot hold what it cannot keep in

Induction cooktop & range repair

Thirteen induction ranges and fifteen induction cooktops — the largest induction line on this fleet. There is no published code table for any of them, so what settles an induction call is the cabinet under the counter: whether the boards have anywhere to send their heat.

• The code read and interpreted before the counter is opened
• Cabinet ventilation checked first — the usual answer in a Miami island
• Each zone tested under load with a pan the coil can actually see

Cooktop control & dial repair

A knob that spins without doing anything, a touch panel that answers some presses and not others, a control lock nobody can clear. None of these is the cooking part of the appliance, all of them stop it being used, and most are among the cheaper repairs on this site.

• Knobs, switches and touch panels treated as three different repairs
• Control locks and settings ruled out before any part is named
• Every position exercised through its full range before we leave

Cooktop glass replacement

A crack, a chip at the edge, or a ring that has gone rough and milky. On an induction or radiant surface the glass is not a cover over the working parts — it is structural, and it is what keeps liquid out of the electronics underneath. It is a reason to stop using the appliance rather than to cook around it.

• Stop using it and switch it off at the breaker until it is seen
• The seal and the frame checked as well as the glass
• Availability established before anything is dismantled

Oven heating & sensor repair

An oven that will not reach temperature, overshoots it, or takes twice as long as it used to. Three parts account for almost all of it, and the one that fails most often is also the cheapest — which is why nothing here is ordered before the sensor has been measured.

• The sensor measured cold, in a minute, before anything is opened
• Bake, broil and convection tested as three separate circuits
• The door seal checked, because an oven cannot hold what it leaks

Oven door & self-clean lock repair

A door that will not close square, hinges that have given up under a heavy door, or a lock that engaged for a clean cycle and never let go. Eight of these ovens self-clean, and the post-clean lock is the single most common reason people call about an oven door.

• Give a locked door time to cool before anything is forced
• Hinges and springs replaced in pairs, because they wear together
• The seal checked at the same time — it is the reason the door matters

Steam oven repair

Five of these ovens cook with steam, which means a water path as well as a heating one: a reservoir or a plumbed supply, a pump, a boiler, a level sensor and a drain. In South Florida the thing that goes wrong with all of it is scale, and most steam calls end in a descale rather than a part.

• Descale and water path checked before any component is quoted
• Reservoir and plumbed machines diagnosed differently
• Steam produced and measured before we leave, not assumed

Speed oven repair

Five of these ovens are speed ovens: a microwave and a convection oven sharing one cavity, so the thing does in fifteen minutes what a conventional oven does in fifty. Two heating systems behind one door, and they fail independently — which makes the diagnosis unusually clean if you know which half has stopped.

• Microwave and convection tested as two separate appliances
• The door interlocks checked, because they stop both halves at once
• No microwave component opened without the capacitor discharged

Oven control & display repair

A display that has gone blank or half-lit, a touch panel that ignores half its pads, a clock that resets itself, an oven that will not accept a program. These are the electronics rather than the cooking, and the first job is to establish which of two boards it is — because they are different parts at different prices.

• The display board and the power board separated before anything is ordered
• Supply and connections checked first, because they mimic a failed board
• The oven programmed and run through a full cycle afterwards

Range hood motor & blower repair

Thirty-seven hoods in this line — as many as there are ranges, because this maker expects the two to be bought together. When the motor stops, hums, or has become far louder than it was, the repair is contained and the parts are ordinary. When the lights work and the motor does not, that is useful information rather than bad news.

• Lights and motor treated as evidence, because they share a board
• Filters checked first — a loaded filter is a noise complaint
• Remote blowers found before the visit rather than during it

Range hood ducting & airflow service

The hood runs, the kitchen still fills with steam, and nothing about the appliance is broken. This is the most under-diagnosed job on the site: a hood is a blower, a filter and a path, and three of the four things that stop it working are not in the hood at all.

• The whole path checked — filter, duct, damper, cap
• Airflow measured rather than judged by how it sounds
• A straight answer where the installation, not the appliance, is the problem

Refrigerator cooling & defrost repair

The fresh food side warm while the freezer is cold, frost building where it should not, or a machine running constantly and still not holding. Almost none of this is the compressor, which is the part everyone fears — it is far more often a fan, a damper or a defrost circuit.

• Airflow separated from cooling before any sealed-system talk
• The defrost circuit tested as heater, thermostat and control
• Condenser and seals checked first, because both are free

Refrigerator sealed system repair

Compressor, condenser, evaporator and the refrigerant between them. The expensive end of refrigeration, and the one job on this site where we will tell you plainly when a machine is not worth it — because on a freestanding unit it sometimes is not, and on a built-in column it almost always is.

• Only quoted after airflow and defrost have been ruled out
• A straight answer about whether the machine is worth the work
• Recovered, repaired, evacuated and weighed in — not topped up

Ice maker repair

An ice maker that has stopped, fills and will not release, or makes ice that is hollow and small. Two of the five freezer columns here have one and so do most of the refrigerators, and the diagnosis splits cleanly in three: does it fill, does it freeze, does it release.

• Fill, freeze and release separated before any part is named
• Freezer temperature checked, because a warm freezer stops the cycle
• The fill tube checked for the ice plug that causes most of these

Column panel & door alignment

Fourteen of the machines in this line live behind your own cabinet fronts — five refrigerator columns, five freezer columns and four wine cellars. A custom door front is heavy, and when a column door drops a few millimeters it stops sealing along the top long before anything looks wrong.

• Doors set square against the cabinetry, not against the appliance alone
• Seals tested with the panel on, because that is how they live
• Hinges and closers adjusted as a set

Freezer column repair

Every freezer in this line is a built-in column — 18, 24 and 30 inches, five of them, two with an ice maker inside. There is no chest freezer and no freestanding upright here at all, which changes both the repair and the access: the front comes off before anything is measured.

• Defrost tested as a circuit, not guessed from the frost
• Door and panel alignment checked, because a column door carries weight
• Actual temperature measured over time, not read off the display

Wine cellar repair

Four built-in wine columns, 18 and 24 inches. A wine cellar is not a cold refrigerator: it holds a narrow band of temperature and a sensible humidity for years, quietly and without vibration. That is why the complaints here — drift, condensation, a hum — would not even be complaints on a fridge.

• Stability treated as the measurement, not the number on the display
• Condensation traced to the seal, the humidity control or the room
• Vibration checked at the loading before it is checked at the compressor

Dishwasher drain & filter repair

Water standing in the bottom at the end of a cycle, or a machine that stops part-way. This is the one appliance on the site that tells you what is wrong — write the code down before you clear it — and the answer is very often something you can see with the filter in your hand.

• The code read and recorded before anything is cleared
• Filter, sump, hose and disposal checked in that order
• A full cycle run and the drain watched before we leave

Dishwasher wash & heat repair

The cycle runs, the time counts down, and nothing comes out clean or dry. On this make, and in this city, hard water is behind more of these than any component — spray arms narrowed by scale, a heater working harder than it should, and a filter nobody has lifted in a year.

• Spray arms, scale and water temperature checked before any pump talk
• Wash and dry treated as two different complaints
• Descale where scale is the answer, rather than a part

Dishwasher leak & door repair

Water on the floor, a door that no longer latches, or a heavy custom front that has started dropping instead of lowering. A leak reported early is a much smaller job than a leak reported after a floor has been under it — and on a panel-ready machine the door hardware is doing more work than most people realize.

• The source of the leak found before anything is replaced
• Door springs and cables checked on panel-ready machines
• The latch treated as a safety switch as well as a catch

Dishwasher control & electronics repair

A panel that ignores half its pads, a machine that starts a cycle and abandons it, a code that will not clear. Because these dishwashers actually publish codes, this is the one place on the site where the electronics can often be diagnosed before anybody opens anything.

• The code used as evidence rather than cleared and forgotten
• Latch, supply and water sensing ruled out before a board is named
• The machine run through a full cycle after the repair

Microwave & microwave drawer repair

Four microwaves and three different machines: two over-the-range units that double as the hood, a 30-inch built-in, and a drawer that opens downward from under the counter. The drawer is the one worth knowing about — it has a whole class of complaint no other microwave has, and it is usually the repairable half.

• The mechanism and the cooking side treated as separate repairs
• Interlocks checked first — they stop everything and cost little
• Nothing opened until the high-voltage capacitor is discharged

Built-in coffee maker repair

One built-in coffee maker in this line, 24 inches, and it is the most mechanically busy appliance in the kitchen: a grinder, a brew group, a pump, a boiler, a milk path and a water path, all working several times a day. Almost every call is water, scale or milk — and in this city the first two are the same subject.

• Grind and scale checked before any pump is quoted
• The milk path cleaned properly before it is called failed
• Plumbed and reservoir machines diagnosed differently

Appliance maintenance visit

A planned visit rather than an emergency one. On this make it earns its keep in three specific places: brass burners that want cleaning rather than replacing, hood filters and ducting nobody has looked at, and the scale that South Florida water puts into every dishwasher, steam oven and coffee machine in the house.

• Several appliances in one visit, which is where the saving is
• Burners, filters, condensers and scale — the four things that actually shorten a life
• A written note of what is starting to age, before it stops

Appliance installation & refit

Setting a machine back into cabinetry it was taken out of, hanging a custom panel on a column, or putting right an installation that was never quite right. On this make it matters more than most: a great deal of the line is built in, and induction in a sealed island is the commonest self-inflicted failure we see.

• Clearances and ventilation checked against what the appliance actually needs
• Custom panels hung square and aligned to the neighboring cabinetry
• Anti-tip, gas connections and leveling treated as the safety items they are

Ranges

Thirty-seven ranges in the current line and the reason most people know this maker at all. Eleven are all gas, nine dual fuel, thirteen induction; ten of them run brass burners and sixteen carry a cast iron griddle across the middle. A 48-inch range is two ovens, six burners and that griddle in one machine, and any one of those is a reason to call. Almost none of it announces a code when it stops — this is a make you diagnose by what it does, not by what it displays.

Cooktops and rangetops

Thirty-four surfaces: nineteen gas, fifteen induction, and nine of them rangetops rather than cooktops — the same repair under a different word. Ten run the same brass burners as the ranges. The induction tops publish no code table — the maker issues installation sheets for them and nothing more — so what settles an induction call is the cabinet underneath and whether its boards can shed their heat.

Wall ovens

Eighteen built-in ovens, and they are not all the same machine. Five are speed ovens — a microwave and a convection oven sharing one cavity — five cook with steam, eight self-clean, and three carry the maker's own guided cooking. Two are doubles. What they have in common is that they are built into cabinetry, which decides how a repair starts: the oven comes forward before anything else happens.

Range hoods and ventilation

Thirty-seven hoods, which is as many as there are ranges — this maker expects the two to be bought together. Twenty-one are wall mounts, seven chimney hoods, five inserts built into a cabinet, three island hoods hanging over a counter. Nineteen move 600 cubic feet a minute. When one stops pulling, most of the diagnosis is not in the hood.

Refrigerators

Thirty refrigerators, and they divide sharply: seventeen freestanding machines that can be pulled out into the room, eleven built-in, and five columns that live behind your own cabinet fronts. Twelve are French door, thirteen bottom mount. Which of those you have decides almost everything about how the visit goes — a column comes apart before it can be diagnosed, and a freestanding bottom mount does not.

Dishwashers

Eight dishwashers, and the one part of this make that talks. Five are tall tub, three standard; one is panel ready and one is an 18-inch. Two run at 39 decibels, which is quiet enough that "it has stopped" and "it is running" can be hard to tell apart. Unlike almost everything else here, these publish a real error table — F1 through F9, plus FF and HI, each with a meaning the maker prints — and a code is worth writing down before you touch anything.

Freezer columns

Five freezers, and every one of them is a built-in column — 18, 24 and 30 inches, two of them with an ice maker inside. There is no chest freezer and no freestanding upright in this line at all. A column is a piece of the kitchen rather than an appliance standing in it, and that decides how the repair begins: the front comes off before anything is measured.

Wine cellars

Four wine cellars, both widths, all of them built-in columns that wear your own cabinet fronts. A wine cellar is not a cold refrigerator: it is asked to hold a narrow band of temperature and a sensible humidity for years without interruption, and to do it quietly and without vibration. That is why the complaints here are different from every other cold appliance on this site.

Microwaves

Four microwaves and three of them are different machines: two over-the-range units that double as the hood, a 30-inch built-in, and a microwave drawer that opens downward from under the counter. The drawer is the one worth knowing about — it is a different mechanism from anything else on this site, and it fails in ways a door-and-hinge microwave never does.

Built-in coffee makers

One built-in coffee maker, 24 inches, and it is the most mechanically busy appliance in the kitchen: a grinder, a brew group, a pump, a boiler, a milk path and a water path, all of them working several times a day. Almost every call we get about one of these is water, scale or the milk circuit — and in South Florida the first two are the same subject.