--- title: "Not making ice" description: "Bertazzoni not making ice — the ice maker has stopped, or makes cubes that are small and hollow, or fills and never releases." url: "https://bertazzonimiami.support/symptoms/refrigerator-not-making-ice/" date_modified: "2026-08-27" Appliance type: "Freezer columns, Refrigerators" --- # Bertazzoni not making ice ### The fastest diagnosis is what you can see Answer three questions before you call: does it fill, does it freeze, does it release. Then check the freezer is genuinely cold enough — an ice maker has a temperature threshold below which it simply will not cycle, so a warm freezer produces an ice complaint rather than a temperature one. ### Three questions that split every call Does it fill — if not, the valve, the supply, the filter or an ice plug. Does it freeze — if not, is the compartment cold enough at all. Does it release — if not, the mold heater or the ejector. Any owner can answer all three by watching one cycle, and it genuinely shortens the visit. ### The ice plug, which is most of these Water reaches the mold through a small tube. If it arrives slowly, the last of it freezes in the tube instead of reaching the mold. Next cycle, less gets through. Within a few weeks the tube is plugged and the maker has stopped. That is why clearing the plug without fixing the flow buys a fortnight rather than a repair. An ice plug in the fill tube Water arriving slowly freezes in the tube before it reaches the mold, and each cycle makes it worse. Clearing it helps for a fortnight; fixing the flow fixes it. The inlet valve or the filter Restricted flow gives small hollow cubes first and no cubes later. A filter at the end of its life is a common and cheap cause. A freezer that is not cold enough Below its threshold the maker will not cycle at all. This redirects the visit entirely, which is why it is checked first. The mold heater or the ejector Ice that forms and stays put. A different part from ice that never forms, and telling them apart takes one cycle. The module or its thermostat A cold freezer, water arriving, and nothing happening at all points here. Does it fill Watch a cycle, or look for water in the mold. Is the freezer cold enough A thermometer, overnight. It decides the whole visit. Look at the fill tube At the back of the compartment. An ice plug is visible. When was the filter changed Restricted flow is behind small cubes and eventually behind no cubes. Fill, freeze, release What it usually means Stopped completely with everything else fine Cubes small, hollow or misshapen Fills and will not release The fastest diagnosis is what you can see Answer three questions before you call: does it fill, does it freeze, does it release. Then check the freezer is genuinely cold enough — an ice maker has a temperature threshold below which it simply will not cycle, so a warm freezer produces an ice complaint rather than a temperature one. Three questions that split every call Does it fill — if not, the valve, the supply, the filter or an ice plug. Does it freeze — if not, is the compartment cold enough at all. Does it release — if not, the mold heater or the ejector. Any owner can answer all three by watching one cycle, and it genuinely shortens the visit. The ice plug, which is most of these Water reaches the mold through a small tube. If it arrives slowly, the last of it freezes in the tube instead of reaching the mold. Next cycle, less gets through. Within a few weeks the tube is plugged and the maker has stopped. That is why clearing the plug without fixing the flow buys a fortnight rather than a repair. ### The cubes are small and hollow. Water flow. Either the supply is restricted, the filter is due, or the valve is not opening fully. It is a good complaint to have because it points at one small area and the parts involved are inexpensive. ### The ice tastes wrong. Usually the filter, and after that the ice itself — ice absorbs odor readily, and a bin that has sat for weeks in a freezer with strong-smelling food will taste of it no matter how healthy the machine is. Empty the bin, change the filter, give it two days. ### It stopped after we were away for a fortnight. That is a common pattern and usually harmless: with nobody drawing ice the bin fills, the arm or the sensor stops the maker, and then a fused block forms. Empty and break up the bin, and it normally restarts on its own. --- **[Read full article: Not making ice](https://bertazzonimiami.support/symptoms/refrigerator-not-making-ice/)**