--- title: "Ice maker repair" description: "Bertazzoni ice maker repair — an ice maker that has stopped, fills and will not release, or makes ice that is hollow and small." url: "https://bertazzonimiami.support/services/ice-maker-repair/" date_modified: "2026-08-27" Appliance type: "Freezer columns, Refrigerators" --- # Bertazzoni ice maker repair ### Three questions that split every ice maker call - **Does it fill?** If not: valve, supply, filter, or an ice plug in the fill tube. - **Does it freeze?** If not: is the freezer cold enough at all, and is the thermostat or module reading it. - **Does it release?** If not: the mold heater or the ejector mechanism. Any owner can answer all three by watching, and doing so before the call genuinely shortens the visit. ### The ice plug, which is most of these Water arrives through a small tube at the back of the compartment. If it arrives slowly — a partly restricted valve, a filter at the end of its life — the last of it freezes in the tube instead of reaching the mold. Next cycle, less gets through. Within a few weeks the tube is plugged and the ice maker has stopped. Clearing the plug makes it work for a fortnight; fixing the flow makes it work. ### Freezer columns with ice makers Two of the five freezer columns in this line have one built in. On a column the same diagnosis applies, but the access is the column access: the panel comes off before anything is reached. Worth knowing when the appointment is being scheduled. ### What the repair costs Ice maker work starts at $165. If the answer is a filter and a flow restriction, that is a smaller job and it is priced as one. What this involves Fill, freeze and release separated before any part is named Freezer temperature checked, because a warm freezer stops the cycle The fill tube checked for the ice plug that causes most of these Check the compartment temperature first An ice maker will not cycle if the freezer is not cold enough, so a warm freezer produces an ice complaint rather than a temperature one. This is checked before anything else because it redirects the whole visit. Does it fill? If not: the inlet valve, the supply, the filter if there is one, or an ice plug in the fill tube — which is itself a symptom of water arriving too slowly. If it fills but overfills, that is the valve or the timing. Does it freeze and release? Ice that forms and stays put is the mold heater or the ejector; ice that never forms in a cold enough freezer is the module or the thermostat. These are different parts and telling them apart takes a cycle, not a guess. Run a full cycle and watch it Fill, freeze, harvest, and into the bin. An ice maker signed off without watching one complete cycle is an ice maker that gets called about again. Three questions that split every ice maker call Does it fill? If not: valve, supply, filter, or an ice plug in the fill tube. Does it freeze? If not: is the freezer cold enough at all, and is the thermostat or module reading it. Does it release? If not: the mold heater or the ejector mechanism. Any owner can answer all three by watching, and doing so before the call genuinely shortens the visit. The ice plug, which is most of these Water arrives through a small tube at the back of the compartment. If it arrives slowly — a partly restricted valve, a filter at the end of its life — the last of it freezes in the tube instead of reaching the mold. Next cycle, less gets through. Within a few weeks the tube is plugged and the ice maker has stopped. Clearing the plug makes it work for a fortnight; fixing the flow makes it work. Freezer columns with ice makers Two of the five freezer columns in this line have one built in. On a column the same diagnosis applies, but the access is the column access: the panel comes off before anything is reached. Worth knowing when the appointment is being scheduled. What the repair costs Ice maker work starts at $165. If the answer is a filter and a flow restriction, that is a smaller job and it is priced as one. ### It stopped and everything else works fine. Start with two free checks. Is the freezer actually cold enough — an ice maker has a temperature threshold below which it simply will not cycle. And is the fill tube clear: an ice plug there is common and it is usually a sign the water is arriving too slowly rather than not at all. Those two answers separate a water problem from a temperature problem before anyone drives out. ### The cubes are small and hollow. Water flow. Either the supply is restricted, the filter is due, or the valve is not opening fully. It is a good complaint to have because it points at one small area, and because the parts involved are inexpensive. ### The ice tastes wrong. Usually the filter, and after that the ice itself: ice absorbs odor readily and a bin of ice that has sat for weeks in a freezer with strong-smelling food will taste of it no matter how healthy the machine is. Empty the bin, change the filter, give it two days. If it comes back, that is worth a visit. ### Is it worth repairing or should I just buy bagged ice? That is a fair question and the answer depends on the part. A valve, a fill tube or a module is a straightforward repair on a machine you already own. A complete ice maker assembly on an older built-in can approach the point where it is not, and we will give you the figure and let you decide rather than assuming. --- **[Read full article: Ice maker repair](https://bertazzonimiami.support/services/ice-maker-repair/)**